Effective date: 1 May 2026
Business: CrossFit Lotus
Location: Da Nang, Vietnam
Contact: info@crossfitlotus.comi
CrossFit Lotus respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use the CrossFit Lotus app, website, gym services, classes, events, and related communications.
By using the CrossFit Lotus app, creating an account, booking a class, purchasing a membership, or interacting with our services, you agree to this Privacy Policy.
We may collect:
Account information
Name, email address, phone number, date of birth, gender, nationality, profile photo, emergency contact, and login details.
Membership and booking information
Membership type, class bookings, attendance history, drop-in visits, cancellations, waitlists, payment status, and membership discounts.
Health and fitness information
Workout results, scores, scaling choices, injuries or limitations you tell us about, goals, fitness level, and information needed to help coaches modify training safely.
Payment information
Payment history, invoices, receipts, and transaction details. Card or banking details may be processed by third-party payment providers and may not be stored directly by CrossFit Lotus.
App and device information
Device type, operating system, IP address, app usage, crash logs, browser type, cookies, analytics data, and similar technical information.
Communications
Messages, feedback, support requests, reviews, survey responses, and marketing preferences.
Photos and media
Photos or videos taken during classes, events, competitions, or community activities, where you have consented or where use is reasonably expected in the gym community context.
We use your information to:
Provide and manage your CrossFit Lotus account
Process memberships, drop-ins, payments, invoices, and discounts
Allow class bookings, attendance tracking, waitlists, and schedule updates
Help coaches understand your training needs, goals, and limitations
Record workout scores, benchmarks, progress, and participation
Send service updates, booking reminders, announcements, and gym communications
Send marketing messages, offers, and event updates where permitted
Improve the app, website, programming, coaching, and member experience
Maintain safety, security, fraud prevention, and legal compliance
Respond to questions, complaints, support requests, or disputes
Fitness, injury, medical, or training limitation information may be sensitive. We collect this information only where needed to provide safe coaching, appropriate scaling, class management, or member support.
You should not use the app or gym services as a substitute for medical advice. If you have a medical condition, injury, or health concern, you should seek professional medical advice before training.
CrossFit Lotus may capture photos or videos during classes, competitions, events, or community activities.
We may use this content for gym community updates, social media, website content, advertising, and promotional material.
Where required, we will seek your consent. You may ask us not to use identifiable images of you by contacting us at [insert email].
We may share personal information with:
App, booking, CRM, email, messaging, and software service providers
Payment processors and accounting providers
Coaches, staff, and contractors who need access to operate the gym
Marketing, analytics, website, and advertising providers
Legal, regulatory, tax, or government authorities where required
Professional advisers, insurers, or dispute resolution providers
Business successors if CrossFit Lotus is sold, merged, or restructured
We do not sell your personal information.
Some service providers may store or process information outside Vietnam, including cloud hosting, analytics, communications, payment, or software platforms.
Where we transfer personal data internationally, we will take reasonable steps to protect it and comply with applicable data protection requirements.
We take reasonable technical, administrative, and physical steps to protect your personal information from misuse, loss, unauthorised access, disclosure, alteration, or destruction.
However, no app, website, email, payment system, or internet transmission is completely secure.
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including account management, coaching, legal, tax, accounting, safety, dispute, and business record requirements.
When information is no longer required, we will delete, anonymise, or securely archive it where appropriate.
Depending on applicable law, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent where processing is based on consent
Request deletion of your personal information
Object to or restrict certain processing
Request information about how your data is used
Complain about how we handle your personal information
To exercise these rights, contact us at [insert email].
We may need to verify your identity before acting on a request.
We may send you updates about classes, events, memberships, promotions, community activities, and CrossFit Lotus services.
You can opt out of marketing messages at any time by using the unsubscribe option or contacting us at [insert email].
You may still receive essential service messages, such as booking confirmations, payment notices, schedule changes, or safety updates.
The CrossFit Lotus app and website may use cookies, pixels, analytics tools, crash reporting, and similar technologies to understand usage, improve performance, fix errors, and improve user experience.
You may be able to control cookies through your browser or device settings.
The CrossFit Lotus app is not intended for children without parent or guardian involvement.
If a minor uses our services, a parent or guardian may be required to provide consent, complete waivers, manage payments, and approve participation.
The app or website may link to third-party services such as payment platforms, social media, maps, booking tools, or external websites.
We are not responsible for the privacy practices of third-party services. You should review their privacy policies separately.
We may update this Privacy Policy from time to time. The latest version will be available in the app or on our website.
If we make material changes, we may notify you through the app, email, website, or other reasonable means.
For privacy questions, requests, or complaints, contact:
CrossFit Lotus
Da Nang, Vietnam
Email: info@crossfitlotus.com
Website: www.crossfitlotus.com