Effective date: Sep 16, 2026
Business: CrossFit Lotus
Location: Da Nang, Vietnam
Contact: info@crossfitlotus.com
This policy explains how CrossFit Lotus handles personal information through the CF Lotus app, our website, and our gym services in Da Nang, Vietnam.Contact us about privacy at info@crossfitlotus.com.
The information we handle depends on the services you use, your role and the information you provide. This policy explains our practices. It does not replace any separate consent or device permission required for a particular use of your information.
We collect information used to create and manage your account, such as your name, email address, phone number, account ID and profile details. Profile information may include your date of birth, gender, height, weight and emergency contact details.
If you provide another person’s details, such as an emergency contact, make sure you are entitled to share them and let that person know why you have provided them.
We collect membership details, class bookings, attendance, cancellations, waitlist activity, payment status, transaction references and payment history. Where payment features are available, payment providers process the information entered into their payment forms. Sending information directly to a payment provider does not mean it stays on your device.
We collect workout results, scores, personal records, scaling choices, training goals and related notes you provide. We may also collect injuries, health conditions, medications, allergies, disabilities or training limitations that you choose to share through relevant forms or conversations.
We collect messages sent through our services, including conversations with staff, other participants and the automated assistant. We also collect content you submit, such as photos, files, workout notes, waiver information, signatures, feedback and support requests.
We and our service providers process technical information such as device and app identifiers, operating system and app versions, IP addresses, session activity, notification registration information, crash reports and diagnostic records. Some records can be associated with your account, device, conversation or request.
When you visit our website, the website and its service providers may process connection details, browser information, IP addresses and cookies or similar storage. Information you submit through a website form or message is also collected.
We use information to:
Information associated with an account remains linked to that account unless it has been properly de-identified. We do not describe account-linked information as anonymous.
Health and fitness information can be sensitive. We use it to support the services you request, including safer coaching and suitable training modifications. Share only what is relevant, and avoid putting private medical information into group conversations or publicly visible content.
We do not use health or fitness information for targeted advertising or sell it to data brokers.
The app and automated assistant do not provide medical diagnosis or replace professional medical advice. Speak to a qualified health professional about medical concerns and tell a coach about limitations relevant to training.
CF Lotus includes an automated assistant. When you use it, your message and relevant conversation context are processed by our backend and may be sent to a cloud AI provider to generate a response.
This context can include your account identifier, role, conversation history and information returned by authorised app features needed to answer your request. Information you put in a message, including personal or health information, may therefore be included in AI processing. This processing is not entirely on your phone and is not necessarily anonymous.
Our current cloud AI integration uses Ollama Cloud. Its published privacy policy states that cloud prompts and responses are processed transiently to provide the service and are not used to train AI models. See https://ollama.com/privacy for its current terms. CrossFit Lotus separately retains conversation records to provide chat history, support and service operation, as described in this policy.
The assistant can make mistakes. Do not send passwords, payment-card details or other information that is unnecessary for your request. Contact gym staff if you prefer not to use the automated assistant or need a person to review an answer.
Information may be available to:
CF Lotus does not link information collected from the app with information from other companies’ apps, websites or offline sources for targeted advertising or advertising measurement. We do not share app information with data brokers.
Keeping workout history, linking records to your account, sending service notifications and diagnosing crashes are different from this type of advertising tracking.
We may send CrossFit Lotus news, offers and event information where permitted. You can opt out using an unsubscribe option, where provided, or by emailing info@crossfitlotus.com. Essential account, booking, payment and safety messages may still be sent.
Our website and social-media activities are separate from the app. Any website-specific use of optional analytics or advertising cookies must be explained through the relevant website notice and consent controls where required. This policy is not permission to introduce undisclosed tracking into the app.
Photos and files you upload are used for the feature through which you submit them. Other participants may see content you post to a group or shared area. Do not upload someone else’s private information without permission.
Photos or videos taken at the gym are separate from app uploads. Where we use identifiable images for promotional purposes, we will obtain permission where required. Uploading a private photo or document to the app does not, by itself, give us permission to use it in advertising.
Contact info@crossfitlotus.com about an identifiable image you do not want used or to withdraw permission for future promotional use.
Your device may request permission for notifications, camera access or selected photos when relevant to a feature. You can manage available permissions in your device settings. Refusing a permission may limit the feature that needs it, but does not itself authorise unrelated collection.
You can choose what optional information to provide. Information already submitted to our services is not automatically deleted when you change a device permission or uninstall the app.
Our service providers may process information outside Vietnam. International processing can occur for hosting, communications, diagnostics, payments and cloud AI. Applicable privacy and legal protections may differ between countries.
We use technical and organisational measures intended to protect personal information, including access controls and restrictions on staff access. No system can guarantee complete security.
We keep information for as long as reasonably necessary for the purposes described in this policy. Relevant factors include whether your account is active, the service or record involved, legal and accounting requirements, safety obligations and unresolved disputes.
When information is no longer needed, we delete or de-identify it, subject to required retention and normal backup cycles. Removing an account does not necessarily require deletion of every transaction or other record we must lawfully retain.
You can request account deletion or ask about retained information by emailing info@crossfitlotus.com. We may need to verify your identity. Uninstalling the app does not delete your account.
Depending on applicable law, you may request access, correction or deletion, withdraw consent where processing relies on it, or object to or restrict certain uses of information. You may also ask how information is used or raise a complaint.
Send requests to info@crossfitlotus.com. We will consider them under the laws that apply and explain any lawful reason we cannot fully meet a request. You may also contact the relevant privacy authority.
Our services are not designed for children to use independently. A parent or guardian should contact us before setting up services for a child. Where required, a parent or guardian must provide consent and manage relevant enrolment, waiver or payment arrangements.
Contact info@crossfitlotus.com if you believe a child has provided information without the required permission.
When you follow a link to another website or choose to use a separate third-party service, that provider’s privacy policy applies to its own handling of information. This does not remove our responsibility for the providers and software we use to operate CF Lotus.
We may update this policy when our services or practices change. The current version will be available at https://crossfitlotus.com/privacy-policy. We will provide additional notice or obtain further consent where required for a material change.
CrossFit LotusDa Nang, Vietnam
Email: info@crossfitlotus.com
Website: https://crossfitlotus.com
Privacy policy: https://crossfitlotus.com/privacy-policy