Effective date: 1 May 2026
Business: CrossFit Lotus
Location: Da Nang, Vietnam
Contact: info@crossfitlotus.com
By creating an account, using the CrossFit Lotus app, booking a class, purchasing a membership, attending a session, or using our services, you agree to these Terms of Service.
If you do not agree, you must not use the app or services.
The CrossFit Lotus app may allow users to:
Create and manage an account
View class schedules
Book, cancel, or join waitlists for classes
Purchase memberships, drop-ins, packs, events, or other services
Track attendance, workout scores, benchmarks, and progress
Receive announcements, messages, offers, and gym updates
Access gym-related content, programming, and community features
We may update, change, suspend, or remove app features at any time.
You must provide accurate account information.
If you are under 18, you may only use the app and attend classes with parent or guardian consent.
We may refuse, suspend, or terminate access if we believe information is false, incomplete, abusive, unsafe, or in breach of these Terms.
You are responsible for keeping your login details secure.
You must not share your account, impersonate another person, access another user’s account, or use the app for unauthorised purposes.
You must notify us immediately if you believe your account has been compromised.
Memberships, class packs, drop-ins, personal training, workshops, events, merchandise, and other services may be subject to separate pricing, terms, expiry dates, and conditions.
You agree to pay all fees shown at the time of purchase.
Prices may change from time to time. Any changes will not affect services already purchased unless stated in the applicable membership or payment terms.
Payments may be processed by third-party payment providers. Their own terms and privacy policies may apply.
CrossFit Lotus may offer discounts, including discounts for Vietnamese nationals, TRC holders, promotions, corporate partners, or other categories.
Discount eligibility may require proof. Discounts may be changed, removed, or refused if eligibility cannot be verified.
Discounts are not automatically retrospective unless CrossFit Lotus agrees in writing.
You are responsible for managing your class bookings through the app.
CrossFit Lotus may apply cancellation windows, late cancellation rules, no-show penalties, waitlist rules, class capacity limits, and booking restrictions.
If you cannot attend a class, you should cancel within the required cancellation period so another member can take the spot.
Repeated no-shows, late cancellations, or misuse of bookings may result in penalties, suspension of booking privileges, or account restrictions.
Unless required by law or agreed by CrossFit Lotus in writing:
Memberships, drop-ins, class packs, events, and other purchases are non-refundable.
Memberships and class packs are non-transferable.
Expired sessions or unused visits are not redeemable for cash.
Membership freezes or extensions are only available if approved under CrossFit Lotus policy.
Medical issues, travel, relocation, injury, or change of mind do not automatically entitle you to a refund.
CrossFit, Olympic lifting, gymnastics, conditioning, weight training, endurance work, and related fitness activities involve risk.
By using the app, booking classes, or attending CrossFit Lotus, you acknowledge that training may involve risks including injury, illness, strain, overexertion, equipment-related injury, falls, collision, or other harm.
You are responsible for deciding whether you are fit to participate.
You must inform coaches of any injuries, medical conditions, pregnancy, limitations, or concerns before training.
You must follow coach instructions, use equipment responsibly, train within your ability, and stop immediately if you feel pain, dizziness, illness, or unsafe symptoms.
The app and gym services do not provide medical advice.
You may be required to sign a waiver, membership agreement, medical declaration, or other gym document before participating.
You must follow all CrossFit Lotus rules, safety instructions, etiquette standards, hygiene requirements, and staff directions.
We may refuse entry or remove a person from class if we believe their conduct is unsafe, disruptive, disrespectful, abusive, or harmful to others.
Class schedules, coaches, programming, opening hours, locations, services, and facilities may change.
Classes may be cancelled, rescheduled, capped, substituted, or modified due to operational needs, holidays, maintenance, weather, events, coach availability, safety, or other reasons.
We will try to provide reasonable notice where practical.
The app may allow you to enter scores, results, notes, benchmarks, photos, comments, or other content.
You are responsible for the content you submit.
You must not submit content that is false, abusive, offensive, illegal, discriminatory, harassing, misleading, or that violates another person’s rights.
We may remove or edit content where reasonably necessary.
CrossFit Lotus may take photos or videos during classes, events, competitions, or community activities.
These may be used for community updates, social media, website content, advertising, and promotional material where permitted.
If you do not want identifiable images of you used, contact us at [insert email].
You must not:
Use the app for illegal, harmful, abusive, or fraudulent activity
Interfere with the app’s security, operation, or availability
Attempt to access another user’s data
Copy, scrape, reverse engineer, or misuse the app
Upload malware, spam, or harmful code
Use the app to harass staff, coaches, members, or other users
Misrepresent your identity, membership, eligibility, or payment status
The app, brand, logos, training content, programming, text, graphics, software, designs, and other materials are owned by or licensed to CrossFit Lotus or its partners.
You may use the app only for personal, non-commercial use.
You must not copy, reproduce, distribute, sell, modify, or exploit CrossFit Lotus content without written permission.
The app may integrate with third-party providers, including payment systems, booking tools, analytics, messaging, social media, maps, email, or other services.
Third-party terms and privacy policies may apply.
CrossFit Lotus is not responsible for third-party platforms, outages, fees, errors, or policies.
Our collection and use of personal information is explained in our Privacy Policy.
By using the app, you agree that your personal information may be handled according to that Privacy Policy and applicable privacy laws, including Vietnam’s personal data protection requirements.
We may suspend or terminate your account, booking rights, membership access, or app access if you:
Breach these Terms
Fail to pay fees
Misuse the app
Create safety risks
Harass, threaten, or abuse staff, coaches, members, or users
Provide false information
Breach gym rules or waiver terms
Act in a way that harms CrossFit Lotus or its community
Termination does not automatically entitle you to a refund.
The app and services are provided on an “as available” basis.
We do not guarantee that the app will always be available, uninterrupted, secure, error-free, or compatible with all devices.
Fitness results vary. We do not guarantee any particular health, performance, body composition, or fitness outcome.
To the maximum extent permitted by law, CrossFit Lotus is not liable for indirect, incidental, special, consequential, or economic loss arising from your use of the app, gym services, training, bookings, payments, or participation.
Nothing in these Terms excludes liability that cannot legally be excluded.
You agree to indemnify CrossFit Lotus, its owners, staff, coaches, contractors, and partners from claims, losses, damages, costs, or expenses arising from your breach of these Terms, misuse of the app, unsafe conduct, or violation of another person’s rights.
We may update these Terms from time to time.
The latest version will be available in the app or on our website.
Continued use of the app or services after changes means you accept the updated Terms.
These Terms are governed by the laws of Vietnam.
Any dispute should first be raised with CrossFit Lotus so we can try to resolve it directly.
For questions about these Terms, contact:
CrossFit Lotus
Da Nang, Vietnam
Email: info@crossfitlotus.com
Website: www.crossfitlotus.com